Jute(Ijabe)

✍ Frequently Asked Questions

💳 Q: Do you offer Pay on Delivery?

A: Yes, Pay on Delivery is available in selected states.

Ibadan (city only): Zero deposit — pay all on delivery.

Other towns in Oyo, Lagos, Osun & Ogun: ₦1,000 confirmation deposit (balance on delivery).

All other states: Full payment before dispatch (COD coming soon).

🔒 Q: Is my order safe?
A: We confirm every order by phone/WhatsApp before shipping. Your deposit is fully refundable if your order is not delivered.

⚡ Q: Delivery (Pay in Full)
Nationwide: 1–3 working days (location dependent).
We dispatch immediately via our fastest, reliable door-to-door partners — no COD verification delays.
Tracking/Rider contact is shared after dispatch.

💵 Q: Delivery (Cash on Delivery)
Nationwide: 2–7 working days (state/route dependent).
Sent with partners that support COD such as GIG Logistics and ABC Logistics.
Pay balance on arrival; tracking details are shared after your ₦1,000 deposit is confirmed.

📝 Q: Which option should I choose?
Need it the fastest? Choose Pay in Full (1–3 days).
Prefer to pay on arrival? Choose COD (2–10 days, route-dependent).

🔎 Q: Can I track my order?
A: Yes. We send your rider/courier contact or tracking ID after dispatch.

📞 Q: What if I miss the delivery call?
A: Our rider will call again or we’ll reschedule for the same/next working day. Please keep your phone available.

🛠️ Q: What if my item arrives damaged?
A: Don’t accept a damaged package. Call us immediately—your deposit is safe and we’ll replace or refund.

📅 Q: Do you deliver on weekends & holidays?
A: We deliver Monday–Saturday. Public holidays may shift delivery to the next working day.

🏬 Q: Do you have pickup?
A: Yes, pickup is available nationwide at190+ partner logistics centers. Chat us on WhatsApp to arrange.